Effective Date: 28 July 2026
At Amune Consult, we are committed to delivering high-quality consulting, training, and business support services. We value our clients and strive to ensure satisfaction with every engagement. This Refund Policy outlines the conditions under which refunds may be considered.
1. General Policy
Due to the nature of our professional consulting and digital services, all payments made to Amune Consult are generally non-refundable once work has commenced or services have been delivered.
By engaging our services or making a payment, you acknowledge that you have read and agreed to this Refund Policy.
2. Consulting Services
Payments made for consulting services, including but not limited to:
- Quality Management System (QMS) Consulting
- ISO Standards Implementation
- Internal Audits
- Business Process Improvement
- Document Control & Information Management
- HR & Administrative Outsourcing
- Corporate Compliance
- Business Advisory
aare non-refundable after any of the following has occurred:
- Project planning or consultation has commenced.
- A proposal has been accepted and work has started.
- Deliverables have been prepared or submitted.
- Consultancy hours have been utilized.
3. Training and Workshops
Before Training
Clients may request to reschedule their participation by providing at least five (5) business days’ written notice before the scheduled training date.
After Training Commencement
No refunds will be issued once:
- Training materials have been provided.
- The participant has attended any part of the training.
- Access has been granted to online learning materials.
Substitutions of participants may be permitted upon written approval from Amune Consult.
4. Digital Products and Downloadable Materials
All sales of digital products, templates, manuals, SOPs, policies, procedures, checklists, forms, toolkits, e-books, and downloadable resources are final.
No refunds will be provided once access or download has been granted.
5. Electronic Document Management System, Website Development, Branding and Design Services
For branding, electronic document management systems design, website development, graphic design, document design, and related creative services:
- Deposits are non-refundable once project work has commenced.
- Payments made for completed milestones are non-refundable.
- If a project is cancelled by the client, payment is due for all work completed up to the cancellation date.
6. Client Cancellation Where a client decides to cancel a project before work has commenced, Amune Consult may, at its sole discretion, approve a partial refund after deducting administrative costs, transaction charges, and any work already completed
7. Cancellation by Amune Consult
If Amune Consult is unable to deliver a service due to unforeseen circumstances or operational reasons, clients may choose either:
- A full refund of payments made for the undelivered service; or
- Rescheduling of the service to a mutually agreed date.
8. Duplicate or Incorrect Payments
Clients who accidentally make duplicate payments or incorrect payment amounts should notify Amune Consult within seven (7) days of the transaction.
Verified duplicate payments will be refunded using the original payment method where practicable.
9. Refund Processing
Where a refund has been approved:
- Refunds will be processed within 7–14 business days.
- Processing times may vary depending on the payment provider or financial institution.
- Bank charges, payment gateway fees, and applicable administrative charges may be deducted where permitted.
10. Force Majeure
Amune Consult shall not be liable for delays or inability to deliver services caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, pandemics, civil unrest, or other force majeure events.
11. Changes to This Policy Amune Consult reserves the right to amend this Refund Policy at any time. Any updates will be published on our website and become effective immediately upon publication.
12. Contact Us
If you have questions regarding this Refund Policy or wish to request a refund review, please contact us:
Amune Consult
Website: www.amuneconsult.com
Email: enquiries@amuneconsult.com
We are committed to responding to all refund enquiries promptly and professionally.